WEBSITE TERMS AND CONDITIONS *
*If any discrepancies, disparities or inconsistencies are found in the English version of the Terms and Conditions, please refer to the Hebrew document for clarification at the following LINK.
Welcome to the Nara Hotels chain internet website.
The website operator, as defined below, enables access to the website and to the information, products and services offered therein, subject to the terms detailed on the website and in these terms and conditions below (hereinafter: "Terms of Use" or "the T&Cs").
These T&Cs are written in masculine language for convenience only, but everything stated below is intended for women and men alike.
Please make sure to read the terms of use, including the privacy policy, as the very use and your activities on the website constitute your agreement to the terms of use and the attached privacy policy, including pertaining to orders and purchases of products and/or services through the website, without any limitation or reservation.
DEFINITIONS:
"The Chain" and/or "The Company" and/or "Website Operator" A.Y.A.K. Hotels Ltd. company number 515639524, address Jaffa 224, Jerusalem, Lavie Yiutz Miznonim Ltd. company number 514918044, address Jaffa 224, Jerusalem, Haifa Bay View Hotel Ltd. company number 516452091, address Jaffa 224, Jerusalem
"Internet Website" and/or "The Website" The internet website, fully owned by the website operator, located at narahotels.co.il
"Accommodation Complexes" and/or "Hotels" and/or "Guest Facilities" Hotels owned and/or managed by the website operator or companies owned and/or controlled by it, located in Israel, bearing the names including Nof Hotel - Haifa, Daria Resort - Kinneret, Mya Glamping - Kinneret. It is clarified that these T&Cs constitute a contract in favor of a third party regarding all hotels and/or in favor of the website operator's subsidiary companies that own rights in hotels and/or their management, such that any right granted (but not obligation) to the website operator (including the right to use credit cards provided to it as security) will also apply to the subsidiary companies of the company and/or hotels managed by them. It is further clarified that where "guest facilities" or "hotel" is mentioned, the meaning also refers to a subsidiary company of the website operator and/or to the website operator insofar as the customer is granted or obligated to the hotel or any right is granted to it according to any section of these T&Cs.
"Customer" and/or "User" Any person (who is not a corporation or organization) who browses and/or views the website and/or orders accommodation and/or services through the website and/or uses the website in another way and/or the information contained therein, all in accordance with the terms and instructions detailed in these T&Cs and on the website.
"Booking System" An online system operating on the website, through which users are authorized to make reservations for accommodation in the hotels and/or order various vouchers and/or order additional services that will be provided from time to time on the website, as applicable, all subject to the instructions of these T&Cs and guidelines on the website.
"Booking Form" A booking form located on the website, which any user interested in making a booking through the booking system will fill with all the relevant booking details, as defined below, all in accordance with the instructions detailed in these T&Cs and on the website.
"Website Use" Access and/or viewing the website and/or booking accommodation and/or ordering other services through the website and/or through the booking system and/or purchasing products through the website and/or using the website in another way and/or the information contained therein, all in accordance with the terms and instructions detailed in these T&Cs and on the website.
"The Law" The Consumer Protection Law, 1981, and the regulations enacted under it, including the Consumer Protection Regulations (Business Transaction Cancellation), 2010 (hereinafter: "Consumer Protection Regulations").
"Booking Cancellation" As detailed in the cancellation policy document or section below.
GENERAL:
1. These T&Cs govern the relationship and constitute a binding agreement between the website operator and any person and/or corporation and/or organization and/or any entity that browses and/or views the website and/or
orders accommodation and/or services through the website and/or purchases any products and/or uses the website in another way and/or the information contained therein, in accordance with and subject to the terms and instructions detailed in these T&Cs and on the website.
2. It is clarified that website use, including filling out any electronic form on the website and/or making bookings through the website and/or ordering any of the services provided by the website operator, constitutes the user's agreement to all its terms, without any limitation and/or reservation.
3. If a user of this website does not agree to any of the terms of this agreement, they should not make any use of the website.
4. What is stated in these T&Cs regarding bookings on the company website also applies with necessary changes regarding bookings made through other means, including bookings made by contacting the company's booking center.
5. The user declares that he knows that the number of available rooms in the chain hotels is limited, and that making a booking and receiving booking confirmation is subject to the availability of accommodation in the relevant hotel.
6. The website operator reserves the right to cancel or change the terms of making a booking on the website, as well as all prices published on the website dynamically and at any time, including after booking confirmation on the website, and the user will have no claim and/or demand and/or lawsuit in this matter.
7.Unless otherwise explicitly stated, no double bookings are made when booking on the website.
8. Hotel stay will begin at 15:00 on the first day specified in the booking and continue until 11:00 on the departure day.
9. Early arrival to the hotel and/or late departure from it is subject to additional payment and may be coordinated in advance according to room availability and at the discretion of the hotel management where the booking was made, and the user will have no complaint and/or claim regarding this.
10. In all the chain hotels, accommodation of children and youth under 18 will be possible only with the accompaniment of an adult over 21 years old.
11. Room booking in hotels is only for adults over 18 years old.
12. An infant will be considered someone aged 0 to 2 years old.
USER RESPONSIBILITIES AND RISKS
13. The user hereby declares that he knows that using an internet website involves many risks, both due to the technology involved and due to human factors operating through the internet.
14. The user is fully and solely responsible for any use he makes and/or will make of the information.
15. The information is for the user's personal use only, including all reliance on it, all at the user's sole responsibility. Among other things, the user declares that he knows that the images displayed on the website are for computer purposes only, and that there may be differences between their display on the computer screen and reality.
16. The information is presented on the website "as is" and the company is not responsible for adapting the information to the user's needs and is not responsible towards the user for his inability to use the information for any reason. The user alone will be responsible for the manner in which he uses the information.
17. The company does everything possible to ensure that the information is accurate and precise, but the information is not intended to constitute a complete, comprehensive or detailed analysis of all the subjects detailed therein. The information is only general, partial and based. The company will not bear any responsibility for errors in the information presented on the website, whether by the company or by third parties.
18. The company will not be responsible for any damage, discomfort, loss, expense or mental anguish that may be caused to the user or his property (including, among other things, the user's software or hardware) or to any third party, directly or indirectly, as a result of entry and use of the website and its contents.
19. The company will not be responsible for illegal activities by the user on the website or any other factor not under its control.
20. The company will not be responsible for changes made to the information by the user or by any other third party.
INTRODUCTION:
21. These T&Cs govern the terms of service on the website, including everything related to making bookings in the hotel chain. The website includes, among other things, information about the chain hotels, accommodation and vacation prices, costs, various offers and additional accompanying terms related to making bookings for accommodation in the chain hotels through the website. Similarly, the website displays, among other things, writings, content, information (including information about the website operator) and general advertising, including advertising for various services and offers, whether from the website operator or those carried by business cooperation partnerships with third parties.
22. The user is aware and agrees that the terms and instructions of these T&Cs constitute a binding contract between the user and the website operator, and will apply to all website use and filling out any electronic form and/or making a booking by the user.
23. By using the website, the user confirms that he and/or anyone on his behalf will have no claim and/or demand and/or lawsuit, directly and/or indirectly, against the website operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on their behalf.
24. The website operator reserves the right to update and/or change these T&Cs, the terms of use and the terms detailed on the website from time to time, according to its sole discretion and without the need to provide any prior notice, and these terms will be binding from the moment of their publication on the website, unless otherwise explicitly determined.
25. The website operator is not and will not be responsible for the nature and content of the information displayed and presented on the website that originates and/or is written and/or published by any third parties or taken from sources not belonging to the website operator, and the user will have no claim and/or demand and/or lawsuit against the website operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on their behalf because of this.
26. All images displayed on the website are for computer purposes only. It should be emphasized that since the images are displayed on the user's computer screen or printed by the user via computer display, there may be changes and differences between the appearance of the products in the image and their appearance in reality.
27. The website may contain links to other internet websites. The said links are intended for the user's convenience and for this purpose only. The operator is not responsible for the said links and/or the linked websites or for the information appearing in them and/or their validity, accuracy and legality. Any use and/or entry to the links and/or linked websites is at the user's sole responsibility.
28. All prices quoted onthe Hebrew version ofthe website include VAT according to the rate in effect on the day of service provision at the operator's hotels, unless otherwise explicitly stated.Prices quoted on the English version of the website do not include VAT.
CONDITIONS REQUIRED FOR WEBSITE USE
29. The possibility to use the website in accordance with its terms and instructions, and to purchase various services through it, will be given to any user who meets the following conditions cumulatively:
29.1 Any person who has reached the age of 18 years and is a resident and competent for legal actions (as these terms are defined in the Legal Competence and Guardianship Law, 1962).
29.2 The user owns an active bank account, valid identity card or passport and a valid credit card.
29.3 The user has a usable email address.
29.4 The user is only a private user interested in booking accommodation and/or ordering services from the website for his private use only.
30. Website use is prohibited, if it is connected to one of the following purposes or actions:
30.1 Infringement of intellectual property rights.
30.2 Basis for action and/or criminal offense and/or civil tort.
30.3 Slander and/or libel.
30.4 Distribution of content that offends public sentiment.
30.5 Infringement of the right to privacy as determined by law.
30.6 Harm to third parties.
30.7 Advertising prohibited by law.
31. The website operator has the right to prevent and/or remove and/or stop all content that contains activities as mentioned above or any material that will harm the image of the website and/or the website operator.
32. The website operator and/or anyone on its behalf are not responsible for any illegal activity that is carried out, as carried out, by any of the website users or any other factor not on its behalf.
33. The website operator has the right to prevent or stop any user's access to any part of the website, including a user who has made any booking on the website, and the user will have no claim and/or demand and/or lawsuit against the website operator and/or anyone on its behalf.
34. Without derogating from the above, the website operator is authorized to prevent the user from using the website, including making booking, subject to the following cases:
34.1 If the user intentionally provides incorrect details.
34.2 If, to the website operator's knowledge, the user has performed an act of omission and/or action that is offensive and/or likely to harm the website operator and/or any third parties, including the website operator's customers.
34.3 If, to the website operator's knowledge, the user has used the website's services to perform an illegal act or to enable, facilitate, assist or encourage the performance of such an act.
34.4 If, to the website operator's knowledge, the user has violated the terms of these T&Cs and/or any additional agreement with the website operator and/or anyone on its behalf.
35. It is hereby clarified that providing false details is a criminal offense, and the company will be authorized to take all measures available to its authority according to law against those who submit false details, including regarding damages that may be caused to the website operator and/or anyone on its behalf, as a result of the false registration, and without derogating from other remedies according to law - also to cancel the booking of that user and/or anyone on his behalf.
BOOKING THROUGH THE WEBSITE BOOKING SYSTEM:
36. A user interested in booking accommodation in the chain hotels and/or additional services and/or purchasing any products through the website will be required to fill in the booking form located on the website, all the required fields appearing therein, including complete and accurate contact details, credit card details, and details as requested by the website operator as detailed in these T&Cs and in the guidelines on the website (hereinafter: "Booking Details").
37. Available room search - In the search window appearing on the home page, the user will be required to choose, among other things, the guest facility in which he is interested in staying, as well as provide any additional relevant information regarding the booking, including arrival and departure dates, number of required rooms and number of guests (in the section of adults/children and infants).
38. Search results - displays the rooms, accommodation bases suitable for the dates/quantities and type of guests (adults/children/infants) according to availability in the hotel. All prices displayed on the chain website in Hebrew include VAT, but do not include VAT on the chain website appearing in English and intended for tourists who are not Israeli citizens. Similarly, the search results may include various packages and offers, according to the website's discretion.
39. Room selection - The customer will choose the offer and room that suits him from among those displayed in the search results.
40. The prices regarding accommodation rooms and accommodation basis appearing on the room selection page, as well as vacation packages and offers, may change from time to time. Similarly, the prices displayed include VAT at its rate at the time of booking, but the payment regarding VAT will be
according to its rate at the time of booking stay dates and in accordance with the relevant law instructions.
41. In order to complete the booking, the user must choose the relevant price offer and click the "Book Now" button.
42. On this page (or on other pages) additional terms and limitations regarding the booking will appear. Additionally, on this page information regarding various offers offered by the website operator will appear.
43. It is emphasized hereby that the use of the booking system is intended only for private customers (and not for corporations or organizations) who make bookings for individual accommodation, and the website operator prohibits any use of the booking system intended, directly and/or indirectly, for resale purposes and/or situational sale and/or mass sale and/or group accommodation or any other accommodation that does not constitute a private booking for individual accommodation.
44. The website operator reserves the right to take any action in case of suspicion of violation of the instructions regarding the matter of the user being a private customer, including the right to prevent any user from accessing the booking system and/or access to the website and/or part of it and/or cancel any booking made and also collect the change fees and/or cancellation fees determined in these T&Cs regarding the making of said bookings, and this without derogating from the website operator's right to claim from the user any remedy and/or right due to it regarding violation of the T&Cs instructions and/or any law instructions.
45. It is further agreed that in case of suspicion of use of the booking system in a manner that contradicts the instructions of these T&Cs and/or is intended to circumvent the T&Cs instructions, the website operator will be authorized to honor the booking but charge the user at full list price as accepted by it, and this according to its sole discretion.
46. The user will have no claim and/or demand and/or lawsuit against the user and/or anyone on his behalf and/or anyone on his behalf regarding the above mentioned in this matter.
BOOKING ON THE WEBSITE:
47. On this page, the booking details will be displayed before the user, including accommodation dates, rooms that were ordered, room costs and the total cost of the booking.
48. Additionally, the user will be required to provide the following details for booking identification (hereinafter: "User Account"):
48.1 Personal details, including - full name, email address, telephone, full address, and password.
48.2 Valid credit card details owned by the user - It is clarified that providing credit card details does not constitute payment for the booking but constitutes a guarantee in the hands of the website operator to ensure the booking commitment by the user. Payment for most bookings is made at the time of accommodation at the hotel itself and not through the website, except in outstanding cases or if specified on the reservation.
49. Despite the above, by making the booking, the user confirms and gives irrevocable authorization to the website operator and/or companies held by it and/or related companies and/or hotels and/or anyone on their behalf to use the credit card details for the customer's debt purposes insofar as he violates the booking terms and/or will be obligated to one of the hotels and/or operating companies, money for ordering services and/or products and/or regarding other debts he is supposed to be obligated to pay according to law. The website operator and/or companies held by it and/or related companies and/or hotels and/or anyone on their behalf will use the credit card details in any case of debt regarding booking cancellation and/or booking change and/or non-show at accommodation time and/or in case of a non-cancelled booking, in accordance with the debt amounts specified in these T&Cs below.
50. The website operator and/or companies held by it and/or related companies and/or hotels and/or anyone on their behalf will use the credit card details and charge the customer in any case of debt and/or obligation and/or damage he owes in their payment to the website operator and/or hotels and/or companies to the website operator's subsidiary companies.
51. Comments and requests to the hotel - In this window the user is authorized to add comments and additional requests for hotel approval. It is emphasized hereby that comments and requests on the booking form do not impose any obligation on the hotel and/or website operator to respond to these comments and/or these requests, and that in any case response to the user's requests will be made, if at all, according to the hotel's policies and according to the hotel's sole discretion. It is known to the user that the website operator and/or anyone on its behalf and/or the hotel do not undertake any obligations to respond to the user's requests in the booking, and he hereby waives any claim and/or demand and/or lawsuit against the hotel and/or website operator and/or anyone on its behalf regarding their non-response to the user's comments, in whole or in part, as provided on the booking form.
52. Booking summary - On this page the user is authorized to add special services occasionally offered by the chain (hereinafter: "Additional Services"). The additional services are subject to additional payment, which is detailed on the internet website and will be added to the final price of the booking.
53. After completing the order of special services, the "Booking Confirmation" button should be clicked. Alternatively, if the user is not interested in ordering special services, he is authorized to choose to skip ordering special services and proceed to booking confirmation.
54. It is clarified that ordering additional services does not entitle the user and/or club member to receive any benefit and/or discount, and that the benefits and/or discounts detailed in the T&Cs and/or on the website are calculated only regarding the costs of rooms and accommodation on the accommodation basis.
BOOKING CONFIRMATION:
55. After inputting the booking details in compliance with the instructions and guidelines of the website and the T&Cs, the website operator will provide the user with an official booking confirmation, which constitutes proof of booking completion in the website booking system (hereinafter: "Booking Confirmation" "Booking Summary").
56. The website operator will provide the booking confirmation to the user via the email address that the user provided to the website operator during the website booking process, therefore it is important to provide correct and usable email address.
57. Each booking receives a serial number kept in the website operator's booking system, for internal registration and tracking purposes.
58. The booking confirmation presents to the user, among other things, the essence of the booking details, including dates, accommodation quantities, booking nature, final price and details regarding the existing cancellation possibilities of the booking.
59. It is clarified that the information appearing in the booking confirmation is factual, and in any case the booking will be subject to the guidelines on the website and the terms accepted by the website operator as detailed in these T&Cs and on the website.
60. The user must print the booking confirmation or alternatively have an electronic copy in his possession and present it upon his arrival at the hotel. It should be emphasized that presenting the booking confirmation before hotel representatives constitutes a condition for registration (Check-in), according to the terms and prices specified in the booking confirmation.
61. Only after complete booking completion and receiving booking confirmation from the website operator, via the website and email, will the user be considered as having completed the booking, all subject to the website terms.
62. Despite all the above, the user declares that he is aware that the website operator reserves the right not to confirm and/or cancel the booking even after confirmation, and this according to its sole and absolute discretion and without any obligation to provide any explanation regarding the said refusal. The website operator reserves the right to do this, among other things, in cases of technical malfunction on the website and/or human error (including human errors in logging booking prices) and/or suspicion of illegal and/or improper use on the website and/or any other reason, including the cases detailed in these T&Cs.
63. The user hereby waives any claim and/or demand and/or lawsuit against the website operator and/or anyone on its behalf and/or the hotel regarding what is stated in this section.
64. For any question and matter, you can contact the website's technical support by email at [email protected].
65. Except when dealing with a gift voucher that was originally purchased for third party use, the booking confirmation and the right to realize the services according to the booking are given to the user personally and not to any third party. Therefore, the user is obligated to refrain from transferring the right according to the booking to any third party and/or allow any third party to use the booking confirmation and/or immediately notify the website operator of any unauthorized use of the said booking. It is known to the user and he gives his consent to his sole and absolute responsibility for any damage and/or loss that will be caused to the website operator and/or any of its managers and/or any of its owners and/or anyone on its behalf and/or anyone on their behalf as a result of any third party's claim and/or lawsuit and/or damage and/or loss that will be caused to the website operator in connection with and/or as a result of the said booking.
SECTIONS REGARDING RESPONSIBILITY IN MAKING A BOOKING:
66. The website operator and/or anyone on its behalf and/or any of the website managers and/or anyone on its behalf and/or the hotels are not responsible, directly or indirectly, for any case where booking details were not logged on the website and/or for any technical or other problem that prevented the user from making a booking and/or ordering other services and/or products through the website.
67. In order for any booking to be received by the website operator, it must be received in the website operator's computers in an orderly and proper manner, when it contains all the required details. The website operator will not be considered to have made a booking that was not received in its computers or was received in a corrupted manner, or if not all the required booking details were filled in or if the booking contains details that are not readable, and this even if the source of the corruption and/or malfunction is in the website operator's computers. Therefore, it is the user's responsibility to verify with the website operator on the matter of making a booking, and the user waives in advance any claim in this regard.
68. The website operator and/or anyone on its behalf and/or any of the website managers and/or anyone on its behalf and/or the hotels will not be responsible in any way for any errors made by the user in providing/inputting any of the booking details, including but not limited to errors in choosing vacation package, date, number of beds, guests, guest ages, as well as any other service ordered by the user through the website, and the user declares and agrees that he will be obligated according to the details provided by him as received by the website operator, and will have no claim and/or demand and/or lawsuit against the website operator and/or anyone on its behalf and/or any of the website managers and/or anyone on their behalf and/or the hotels regarding the aforementioned.
69. It is hereby clarified that booking through the website will be approved by the website operator, if at all, subject to receiving approval from the relevant credit card company for payment.
70. If the credit card company refuses to give approval for any booking, the website operator will be authorized to reject the booking and charge the user cancellation fees as mentioned below. The website operator will be authorized but not obligated to give notice to the cardholder regarding the company's refusal and wait and arrange for the credit card company to give approval regarding the booking before the credit card company's rejection of the booking.
INTELLECTUAL PROPERTY
71. The user declares that he is aware that all rights of any kind, copyrights and others, relating to the website's operation method and all its components and use functions, including copyright, trademark rights, logo rights, and the right to make any change, improvement, adaptation, etc., in any content of document, script, software, application, including opinions, work procedures, company software, images, cartoons, photographs, and any content of any other relevant document (hereinafter: "Intellectual Property Products"), are the exclusive property of the company. For the avoidance of doubt, the user is not authorized to use the intellectual property products without receiving the company's prior written consent.
72. It is forbidden to copy, distribute, publish, sell, duplicate, transmit, photograph or change the information appearing on the website, or part of it, without prior
written consent from the company. The instruction applies whether the information or part of it is owned by the company or by a third party.
73. The user undertakes not to make any forgery or other change to the information, or any action likely to harm the accuracy of the information and its reliability and the company's reputation and honor as the owner of the copyright therein, or of any other factor on its behalf.
COMPANY INDEMNIFICATION
74. The user undertakes to defend and indemnify the company and anyone on its behalf, including all its owners, managers, license holders, and factors connected to it against any loss, expense, claims, lawsuits, costs (including reasonable expenses for attorney fees, expert fees and any other reasonable expense related to legal proceedings) arising from and/or connected in any way with violation of these terms by the user, including impersonation of another and/or unauthorized use by payment means, and/or any damage he will cause to third parties.
RESPONSIBILITY LIMITATIONS AND EXCLUSIONS
75. The company will not bear responsibility for any direct and/or indirect damage, including regarding consequential and/or punitive responsibility, and the company will not bear responsibility for any loss of income and/or profits and/or expected and/or unexpected damages, whether caused directly or indirectly, and/or for any loss of data and/or use and/or goodwill and/or other intangible losses arising from the user's access and/or use of the website and/or services offered by the company and/or inability to access and/or use these services; Similarly, the company will not bear responsibility for any behavior and/or content of any third party on the website, including any humiliating and/or offensive and/or illegal behavior of other users and/or third parties, as well as for any content received from the website and/or regarding unauthorized access and/or use and/or change of the user's data and contents on the website.
DIRECT ELECTRONIC MARKETING
76. The company requests and/or may occasionally request to send you by email and/or short text messages ("SMS") and/or on social media and/or any other targeted media information about its services and the offers available to you, as well as other advertising information of its, of companies associated with it and of its business partners (hereinafter: "Marketing Content").
77. Of course, this marketing content will be sent to you only if you have given your consent to this or it can be sent to you according to law. Of course, you can cancel your consent to receive the messages at any time by means of a "remove" message to the source from which you received the message, or to the email [email protected]
ADDITIONAL INSTRUCTIONS
78. Only the laws of the State of Israel will apply to this agreement. The exclusive place of jurisdiction for any matter related to this agreement and website use is in the competent courts of law in Jerusalem.
NARA HOTELS CANCELLATION POLICY
BOOKING CHANGE AND/OR CANCELLATION
79. In case of booking change and/or cancellation, the cancellation process and its execution will be subject to the Consumer Protection Law, 1981, including section 14(a) of the Consumer Protection Law and the Consumer Protection Regulations (Business Transaction Cancellation), 2010 (hereinafter: "Business Cancellation Regulations").
80. The cancellation notice must be sent within 14 days from the booking date and only 14 days that are not rest days before the booking implementation date.
81. Booking cancellation will be made only by written notice that will be delivered to the company by the user only (and not by any third party) in any of the ways detailed below:
81.1 By email at [email protected]
81.2 Through a dedicated link on the website
81.3 Orally - through the company's customer service center at +97246444445
81.4 By registered mail to the relevant hotel address
82. In the cancellation notice, the user's full name, identity card number and booking number must be indicated.
83. Booking cancellation involves payment of cancellation fees at a rate of 5% of the booking price or 100 NIS, whichever is lower.
84. For the avoidance of doubt, it is clarified that nothing in the instructions of this section above is intended to derogate from the website operator's right to claim its damages for improper booking cancellation and/or for any other act of the user contrary to the instructions of these T&Cs and any law instructions.
85. Insofar as there is a contradiction between this cancellation policy and the cancellation policy determined in the booking summary with the customer, the instruction in the policy determined in the final booking summary sent to the customer after booking will prevail.
GIFT VOUCHER PURCHASE
86. The T&Cs instructions regarding the possibility of website use and the instructions regarding bookings and their implementation will apply with necessary changes also regarding purchasing gift vouchers.
87. Gift Voucher definition
87.1. "Monetary Voucher" - A voucher with a specified monetary value purchased by the customer for his use or for transfer to a third party, which allows its holder to use it for accommodation needs from the chain in the amount accumulated in the voucher.
87.2. "Benefit Voucher" - A voucher purchased by the customer for his use or for transfer to a third party, which allows its holder to enjoy a specific and defined benefit provided by the chain.
88. The purchase of a vacation gift voucher will be subject to Israeli law instructions as well as relevant Consumer Protection Law instructions, including section 14z.
89. The voucher usage period will be two years from the purchase day. The last date appearing on the voucher refers to the last date the voucher can be redeemed and not the last date for making a booking through the voucher.
90. Voucher redemption will be according to the terms appearing in the business summary sent to the customer and subject to the availability of the requested services.
91. A benefit voucher can be redeemed only and exclusively in the hotels defined therein.
92. When making a spa treatment booking and/or accommodation through a voucher, the customer will be required to provide credit card details for security. In case of booking cancellation after the permitted cancellation date, payment regarding the cancellation will be by credit card and not through the voucher.
93. Monetary voucher redemption will be according to the list price determined at the time of booking for voucher redemption.
94. A booking will be complete and full only after the user has received a system notification confirming the booking accuracy on all its details and including the booking number.
95. The company will not be responsible in any case of voucher loss and/or its deletion and/or delivery of incorrect details for sending the voucher to third parties.
96. Voucher purchase cancellation will be possible within 14 days from the purchase day by means of a cancellation notice that will be sent in the manner mentioned above.
97. It is clarified that it is not possible to change the voucher type after its purchase.
98. Subject to law instructions, it is not possible to exchange and/or redeem and/or receive monetary surplus after using and/or ordering the benefit in the voucher.
Updated to: 22.09.2025
In effect from: 22.09.2025
*If any discrepancies, disparities or inconsistencies are found in the English version of the Terms and Conditions, please refer to the Hebrew document for clarification at the following LINK.
Welcome to the Nara Hotels chain internet website.
The website operator, as defined below, enables access to the website and to the information, products and services offered therein, subject to the terms detailed on the website and in these terms and conditions below (hereinafter: "Terms of Use" or "the T&Cs").
These T&Cs are written in masculine language for convenience only, but everything stated below is intended for women and men alike.
Please make sure to read the terms of use, including the privacy policy, as the very use and your activities on the website constitute your agreement to the terms of use and the attached privacy policy, including pertaining to orders and purchases of products and/or services through the website, without any limitation or reservation.
DEFINITIONS:
"The Chain" and/or "The Company" and/or "Website Operator" A.Y.A.K. Hotels Ltd. company number 515639524, address Jaffa 224, Jerusalem, Lavie Yiutz Miznonim Ltd. company number 514918044, address Jaffa 224, Jerusalem, Haifa Bay View Hotel Ltd. company number 516452091, address Jaffa 224, Jerusalem
"Internet Website" and/or "The Website" The internet website, fully owned by the website operator, located at narahotels.co.il
"Accommodation Complexes" and/or "Hotels" and/or "Guest Facilities" Hotels owned and/or managed by the website operator or companies owned and/or controlled by it, located in Israel, bearing the names including Nof Hotel - Haifa, Daria Resort - Kinneret, Mya Glamping - Kinneret. It is clarified that these T&Cs constitute a contract in favor of a third party regarding all hotels and/or in favor of the website operator's subsidiary companies that own rights in hotels and/or their management, such that any right granted (but not obligation) to the website operator (including the right to use credit cards provided to it as security) will also apply to the subsidiary companies of the company and/or hotels managed by them. It is further clarified that where "guest facilities" or "hotel" is mentioned, the meaning also refers to a subsidiary company of the website operator and/or to the website operator insofar as the customer is granted or obligated to the hotel or any right is granted to it according to any section of these T&Cs.
"Customer" and/or "User" Any person (who is not a corporation or organization) who browses and/or views the website and/or orders accommodation and/or services through the website and/or uses the website in another way and/or the information contained therein, all in accordance with the terms and instructions detailed in these T&Cs and on the website.
"Booking System" An online system operating on the website, through which users are authorized to make reservations for accommodation in the hotels and/or order various vouchers and/or order additional services that will be provided from time to time on the website, as applicable, all subject to the instructions of these T&Cs and guidelines on the website.
"Booking Form" A booking form located on the website, which any user interested in making a booking through the booking system will fill with all the relevant booking details, as defined below, all in accordance with the instructions detailed in these T&Cs and on the website.
"Website Use" Access and/or viewing the website and/or booking accommodation and/or ordering other services through the website and/or through the booking system and/or purchasing products through the website and/or using the website in another way and/or the information contained therein, all in accordance with the terms and instructions detailed in these T&Cs and on the website.
"The Law" The Consumer Protection Law, 1981, and the regulations enacted under it, including the Consumer Protection Regulations (Business Transaction Cancellation), 2010 (hereinafter: "Consumer Protection Regulations").
"Booking Cancellation" As detailed in the cancellation policy document or section below.
GENERAL:
1. These T&Cs govern the relationship and constitute a binding agreement between the website operator and any person and/or corporation and/or organization and/or any entity that browses and/or views the website and/or
orders accommodation and/or services through the website and/or purchases any products and/or uses the website in another way and/or the information contained therein, in accordance with and subject to the terms and instructions detailed in these T&Cs and on the website.
2. It is clarified that website use, including filling out any electronic form on the website and/or making bookings through the website and/or ordering any of the services provided by the website operator, constitutes the user's agreement to all its terms, without any limitation and/or reservation.
3. If a user of this website does not agree to any of the terms of this agreement, they should not make any use of the website.
4. What is stated in these T&Cs regarding bookings on the company website also applies with necessary changes regarding bookings made through other means, including bookings made by contacting the company's booking center.
5. The user declares that he knows that the number of available rooms in the chain hotels is limited, and that making a booking and receiving booking confirmation is subject to the availability of accommodation in the relevant hotel.
6. The website operator reserves the right to cancel or change the terms of making a booking on the website, as well as all prices published on the website dynamically and at any time, including after booking confirmation on the website, and the user will have no claim and/or demand and/or lawsuit in this matter.
7.Unless otherwise explicitly stated, no double bookings are made when booking on the website.
8. Hotel stay will begin at 15:00 on the first day specified in the booking and continue until 11:00 on the departure day.
9. Early arrival to the hotel and/or late departure from it is subject to additional payment and may be coordinated in advance according to room availability and at the discretion of the hotel management where the booking was made, and the user will have no complaint and/or claim regarding this.
10. In all the chain hotels, accommodation of children and youth under 18 will be possible only with the accompaniment of an adult over 21 years old.
11. Room booking in hotels is only for adults over 18 years old.
12. An infant will be considered someone aged 0 to 2 years old.
USER RESPONSIBILITIES AND RISKS
13. The user hereby declares that he knows that using an internet website involves many risks, both due to the technology involved and due to human factors operating through the internet.
14. The user is fully and solely responsible for any use he makes and/or will make of the information.
15. The information is for the user's personal use only, including all reliance on it, all at the user's sole responsibility. Among other things, the user declares that he knows that the images displayed on the website are for computer purposes only, and that there may be differences between their display on the computer screen and reality.
16. The information is presented on the website "as is" and the company is not responsible for adapting the information to the user's needs and is not responsible towards the user for his inability to use the information for any reason. The user alone will be responsible for the manner in which he uses the information.
17. The company does everything possible to ensure that the information is accurate and precise, but the information is not intended to constitute a complete, comprehensive or detailed analysis of all the subjects detailed therein. The information is only general, partial and based. The company will not bear any responsibility for errors in the information presented on the website, whether by the company or by third parties.
18. The company will not be responsible for any damage, discomfort, loss, expense or mental anguish that may be caused to the user or his property (including, among other things, the user's software or hardware) or to any third party, directly or indirectly, as a result of entry and use of the website and its contents.
19. The company will not be responsible for illegal activities by the user on the website or any other factor not under its control.
20. The company will not be responsible for changes made to the information by the user or by any other third party.
INTRODUCTION:
21. These T&Cs govern the terms of service on the website, including everything related to making bookings in the hotel chain. The website includes, among other things, information about the chain hotels, accommodation and vacation prices, costs, various offers and additional accompanying terms related to making bookings for accommodation in the chain hotels through the website. Similarly, the website displays, among other things, writings, content, information (including information about the website operator) and general advertising, including advertising for various services and offers, whether from the website operator or those carried by business cooperation partnerships with third parties.
22. The user is aware and agrees that the terms and instructions of these T&Cs constitute a binding contract between the user and the website operator, and will apply to all website use and filling out any electronic form and/or making a booking by the user.
23. By using the website, the user confirms that he and/or anyone on his behalf will have no claim and/or demand and/or lawsuit, directly and/or indirectly, against the website operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on their behalf.
24. The website operator reserves the right to update and/or change these T&Cs, the terms of use and the terms detailed on the website from time to time, according to its sole discretion and without the need to provide any prior notice, and these terms will be binding from the moment of their publication on the website, unless otherwise explicitly determined.
25. The website operator is not and will not be responsible for the nature and content of the information displayed and presented on the website that originates and/or is written and/or published by any third parties or taken from sources not belonging to the website operator, and the user will have no claim and/or demand and/or lawsuit against the website operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on their behalf because of this.
26. All images displayed on the website are for computer purposes only. It should be emphasized that since the images are displayed on the user's computer screen or printed by the user via computer display, there may be changes and differences between the appearance of the products in the image and their appearance in reality.
27. The website may contain links to other internet websites. The said links are intended for the user's convenience and for this purpose only. The operator is not responsible for the said links and/or the linked websites or for the information appearing in them and/or their validity, accuracy and legality. Any use and/or entry to the links and/or linked websites is at the user's sole responsibility.
28. All prices quoted onthe Hebrew version ofthe website include VAT according to the rate in effect on the day of service provision at the operator's hotels, unless otherwise explicitly stated.Prices quoted on the English version of the website do not include VAT.
CONDITIONS REQUIRED FOR WEBSITE USE
29. The possibility to use the website in accordance with its terms and instructions, and to purchase various services through it, will be given to any user who meets the following conditions cumulatively:
29.1 Any person who has reached the age of 18 years and is a resident and competent for legal actions (as these terms are defined in the Legal Competence and Guardianship Law, 1962).
29.2 The user owns an active bank account, valid identity card or passport and a valid credit card.
29.3 The user has a usable email address.
29.4 The user is only a private user interested in booking accommodation and/or ordering services from the website for his private use only.
30. Website use is prohibited, if it is connected to one of the following purposes or actions:
30.1 Infringement of intellectual property rights.
30.2 Basis for action and/or criminal offense and/or civil tort.
30.3 Slander and/or libel.
30.4 Distribution of content that offends public sentiment.
30.5 Infringement of the right to privacy as determined by law.
30.6 Harm to third parties.
30.7 Advertising prohibited by law.
31. The website operator has the right to prevent and/or remove and/or stop all content that contains activities as mentioned above or any material that will harm the image of the website and/or the website operator.
32. The website operator and/or anyone on its behalf are not responsible for any illegal activity that is carried out, as carried out, by any of the website users or any other factor not on its behalf.
33. The website operator has the right to prevent or stop any user's access to any part of the website, including a user who has made any booking on the website, and the user will have no claim and/or demand and/or lawsuit against the website operator and/or anyone on its behalf.
34. Without derogating from the above, the website operator is authorized to prevent the user from using the website, including making booking, subject to the following cases:
34.1 If the user intentionally provides incorrect details.
34.2 If, to the website operator's knowledge, the user has performed an act of omission and/or action that is offensive and/or likely to harm the website operator and/or any third parties, including the website operator's customers.
34.3 If, to the website operator's knowledge, the user has used the website's services to perform an illegal act or to enable, facilitate, assist or encourage the performance of such an act.
34.4 If, to the website operator's knowledge, the user has violated the terms of these T&Cs and/or any additional agreement with the website operator and/or anyone on its behalf.
35. It is hereby clarified that providing false details is a criminal offense, and the company will be authorized to take all measures available to its authority according to law against those who submit false details, including regarding damages that may be caused to the website operator and/or anyone on its behalf, as a result of the false registration, and without derogating from other remedies according to law - also to cancel the booking of that user and/or anyone on his behalf.
BOOKING THROUGH THE WEBSITE BOOKING SYSTEM:
36. A user interested in booking accommodation in the chain hotels and/or additional services and/or purchasing any products through the website will be required to fill in the booking form located on the website, all the required fields appearing therein, including complete and accurate contact details, credit card details, and details as requested by the website operator as detailed in these T&Cs and in the guidelines on the website (hereinafter: "Booking Details").
37. Available room search - In the search window appearing on the home page, the user will be required to choose, among other things, the guest facility in which he is interested in staying, as well as provide any additional relevant information regarding the booking, including arrival and departure dates, number of required rooms and number of guests (in the section of adults/children and infants).
38. Search results - displays the rooms, accommodation bases suitable for the dates/quantities and type of guests (adults/children/infants) according to availability in the hotel. All prices displayed on the chain website in Hebrew include VAT, but do not include VAT on the chain website appearing in English and intended for tourists who are not Israeli citizens. Similarly, the search results may include various packages and offers, according to the website's discretion.
39. Room selection - The customer will choose the offer and room that suits him from among those displayed in the search results.
40. The prices regarding accommodation rooms and accommodation basis appearing on the room selection page, as well as vacation packages and offers, may change from time to time. Similarly, the prices displayed include VAT at its rate at the time of booking, but the payment regarding VAT will be
according to its rate at the time of booking stay dates and in accordance with the relevant law instructions.
41. In order to complete the booking, the user must choose the relevant price offer and click the "Book Now" button.
42. On this page (or on other pages) additional terms and limitations regarding the booking will appear. Additionally, on this page information regarding various offers offered by the website operator will appear.
43. It is emphasized hereby that the use of the booking system is intended only for private customers (and not for corporations or organizations) who make bookings for individual accommodation, and the website operator prohibits any use of the booking system intended, directly and/or indirectly, for resale purposes and/or situational sale and/or mass sale and/or group accommodation or any other accommodation that does not constitute a private booking for individual accommodation.
44. The website operator reserves the right to take any action in case of suspicion of violation of the instructions regarding the matter of the user being a private customer, including the right to prevent any user from accessing the booking system and/or access to the website and/or part of it and/or cancel any booking made and also collect the change fees and/or cancellation fees determined in these T&Cs regarding the making of said bookings, and this without derogating from the website operator's right to claim from the user any remedy and/or right due to it regarding violation of the T&Cs instructions and/or any law instructions.
45. It is further agreed that in case of suspicion of use of the booking system in a manner that contradicts the instructions of these T&Cs and/or is intended to circumvent the T&Cs instructions, the website operator will be authorized to honor the booking but charge the user at full list price as accepted by it, and this according to its sole discretion.
46. The user will have no claim and/or demand and/or lawsuit against the user and/or anyone on his behalf and/or anyone on his behalf regarding the above mentioned in this matter.
BOOKING ON THE WEBSITE:
47. On this page, the booking details will be displayed before the user, including accommodation dates, rooms that were ordered, room costs and the total cost of the booking.
48. Additionally, the user will be required to provide the following details for booking identification (hereinafter: "User Account"):
48.1 Personal details, including - full name, email address, telephone, full address, and password.
48.2 Valid credit card details owned by the user - It is clarified that providing credit card details does not constitute payment for the booking but constitutes a guarantee in the hands of the website operator to ensure the booking commitment by the user. Payment for most bookings is made at the time of accommodation at the hotel itself and not through the website, except in outstanding cases or if specified on the reservation.
49. Despite the above, by making the booking, the user confirms and gives irrevocable authorization to the website operator and/or companies held by it and/or related companies and/or hotels and/or anyone on their behalf to use the credit card details for the customer's debt purposes insofar as he violates the booking terms and/or will be obligated to one of the hotels and/or operating companies, money for ordering services and/or products and/or regarding other debts he is supposed to be obligated to pay according to law. The website operator and/or companies held by it and/or related companies and/or hotels and/or anyone on their behalf will use the credit card details in any case of debt regarding booking cancellation and/or booking change and/or non-show at accommodation time and/or in case of a non-cancelled booking, in accordance with the debt amounts specified in these T&Cs below.
50. The website operator and/or companies held by it and/or related companies and/or hotels and/or anyone on their behalf will use the credit card details and charge the customer in any case of debt and/or obligation and/or damage he owes in their payment to the website operator and/or hotels and/or companies to the website operator's subsidiary companies.
51. Comments and requests to the hotel - In this window the user is authorized to add comments and additional requests for hotel approval. It is emphasized hereby that comments and requests on the booking form do not impose any obligation on the hotel and/or website operator to respond to these comments and/or these requests, and that in any case response to the user's requests will be made, if at all, according to the hotel's policies and according to the hotel's sole discretion. It is known to the user that the website operator and/or anyone on its behalf and/or the hotel do not undertake any obligations to respond to the user's requests in the booking, and he hereby waives any claim and/or demand and/or lawsuit against the hotel and/or website operator and/or anyone on its behalf regarding their non-response to the user's comments, in whole or in part, as provided on the booking form.
52. Booking summary - On this page the user is authorized to add special services occasionally offered by the chain (hereinafter: "Additional Services"). The additional services are subject to additional payment, which is detailed on the internet website and will be added to the final price of the booking.
53. After completing the order of special services, the "Booking Confirmation" button should be clicked. Alternatively, if the user is not interested in ordering special services, he is authorized to choose to skip ordering special services and proceed to booking confirmation.
54. It is clarified that ordering additional services does not entitle the user and/or club member to receive any benefit and/or discount, and that the benefits and/or discounts detailed in the T&Cs and/or on the website are calculated only regarding the costs of rooms and accommodation on the accommodation basis.
BOOKING CONFIRMATION:
55. After inputting the booking details in compliance with the instructions and guidelines of the website and the T&Cs, the website operator will provide the user with an official booking confirmation, which constitutes proof of booking completion in the website booking system (hereinafter: "Booking Confirmation" "Booking Summary").
56. The website operator will provide the booking confirmation to the user via the email address that the user provided to the website operator during the website booking process, therefore it is important to provide correct and usable email address.
57. Each booking receives a serial number kept in the website operator's booking system, for internal registration and tracking purposes.
58. The booking confirmation presents to the user, among other things, the essence of the booking details, including dates, accommodation quantities, booking nature, final price and details regarding the existing cancellation possibilities of the booking.
59. It is clarified that the information appearing in the booking confirmation is factual, and in any case the booking will be subject to the guidelines on the website and the terms accepted by the website operator as detailed in these T&Cs and on the website.
60. The user must print the booking confirmation or alternatively have an electronic copy in his possession and present it upon his arrival at the hotel. It should be emphasized that presenting the booking confirmation before hotel representatives constitutes a condition for registration (Check-in), according to the terms and prices specified in the booking confirmation.
61. Only after complete booking completion and receiving booking confirmation from the website operator, via the website and email, will the user be considered as having completed the booking, all subject to the website terms.
62. Despite all the above, the user declares that he is aware that the website operator reserves the right not to confirm and/or cancel the booking even after confirmation, and this according to its sole and absolute discretion and without any obligation to provide any explanation regarding the said refusal. The website operator reserves the right to do this, among other things, in cases of technical malfunction on the website and/or human error (including human errors in logging booking prices) and/or suspicion of illegal and/or improper use on the website and/or any other reason, including the cases detailed in these T&Cs.
63. The user hereby waives any claim and/or demand and/or lawsuit against the website operator and/or anyone on its behalf and/or the hotel regarding what is stated in this section.
64. For any question and matter, you can contact the website's technical support by email at [email protected].
65. Except when dealing with a gift voucher that was originally purchased for third party use, the booking confirmation and the right to realize the services according to the booking are given to the user personally and not to any third party. Therefore, the user is obligated to refrain from transferring the right according to the booking to any third party and/or allow any third party to use the booking confirmation and/or immediately notify the website operator of any unauthorized use of the said booking. It is known to the user and he gives his consent to his sole and absolute responsibility for any damage and/or loss that will be caused to the website operator and/or any of its managers and/or any of its owners and/or anyone on its behalf and/or anyone on their behalf as a result of any third party's claim and/or lawsuit and/or damage and/or loss that will be caused to the website operator in connection with and/or as a result of the said booking.
SECTIONS REGARDING RESPONSIBILITY IN MAKING A BOOKING:
66. The website operator and/or anyone on its behalf and/or any of the website managers and/or anyone on its behalf and/or the hotels are not responsible, directly or indirectly, for any case where booking details were not logged on the website and/or for any technical or other problem that prevented the user from making a booking and/or ordering other services and/or products through the website.
67. In order for any booking to be received by the website operator, it must be received in the website operator's computers in an orderly and proper manner, when it contains all the required details. The website operator will not be considered to have made a booking that was not received in its computers or was received in a corrupted manner, or if not all the required booking details were filled in or if the booking contains details that are not readable, and this even if the source of the corruption and/or malfunction is in the website operator's computers. Therefore, it is the user's responsibility to verify with the website operator on the matter of making a booking, and the user waives in advance any claim in this regard.
68. The website operator and/or anyone on its behalf and/or any of the website managers and/or anyone on its behalf and/or the hotels will not be responsible in any way for any errors made by the user in providing/inputting any of the booking details, including but not limited to errors in choosing vacation package, date, number of beds, guests, guest ages, as well as any other service ordered by the user through the website, and the user declares and agrees that he will be obligated according to the details provided by him as received by the website operator, and will have no claim and/or demand and/or lawsuit against the website operator and/or anyone on its behalf and/or any of the website managers and/or anyone on their behalf and/or the hotels regarding the aforementioned.
69. It is hereby clarified that booking through the website will be approved by the website operator, if at all, subject to receiving approval from the relevant credit card company for payment.
70. If the credit card company refuses to give approval for any booking, the website operator will be authorized to reject the booking and charge the user cancellation fees as mentioned below. The website operator will be authorized but not obligated to give notice to the cardholder regarding the company's refusal and wait and arrange for the credit card company to give approval regarding the booking before the credit card company's rejection of the booking.
INTELLECTUAL PROPERTY
71. The user declares that he is aware that all rights of any kind, copyrights and others, relating to the website's operation method and all its components and use functions, including copyright, trademark rights, logo rights, and the right to make any change, improvement, adaptation, etc., in any content of document, script, software, application, including opinions, work procedures, company software, images, cartoons, photographs, and any content of any other relevant document (hereinafter: "Intellectual Property Products"), are the exclusive property of the company. For the avoidance of doubt, the user is not authorized to use the intellectual property products without receiving the company's prior written consent.
72. It is forbidden to copy, distribute, publish, sell, duplicate, transmit, photograph or change the information appearing on the website, or part of it, without prior
written consent from the company. The instruction applies whether the information or part of it is owned by the company or by a third party.
73. The user undertakes not to make any forgery or other change to the information, or any action likely to harm the accuracy of the information and its reliability and the company's reputation and honor as the owner of the copyright therein, or of any other factor on its behalf.
COMPANY INDEMNIFICATION
74. The user undertakes to defend and indemnify the company and anyone on its behalf, including all its owners, managers, license holders, and factors connected to it against any loss, expense, claims, lawsuits, costs (including reasonable expenses for attorney fees, expert fees and any other reasonable expense related to legal proceedings) arising from and/or connected in any way with violation of these terms by the user, including impersonation of another and/or unauthorized use by payment means, and/or any damage he will cause to third parties.
RESPONSIBILITY LIMITATIONS AND EXCLUSIONS
75. The company will not bear responsibility for any direct and/or indirect damage, including regarding consequential and/or punitive responsibility, and the company will not bear responsibility for any loss of income and/or profits and/or expected and/or unexpected damages, whether caused directly or indirectly, and/or for any loss of data and/or use and/or goodwill and/or other intangible losses arising from the user's access and/or use of the website and/or services offered by the company and/or inability to access and/or use these services; Similarly, the company will not bear responsibility for any behavior and/or content of any third party on the website, including any humiliating and/or offensive and/or illegal behavior of other users and/or third parties, as well as for any content received from the website and/or regarding unauthorized access and/or use and/or change of the user's data and contents on the website.
DIRECT ELECTRONIC MARKETING
76. The company requests and/or may occasionally request to send you by email and/or short text messages ("SMS") and/or on social media and/or any other targeted media information about its services and the offers available to you, as well as other advertising information of its, of companies associated with it and of its business partners (hereinafter: "Marketing Content").
77. Of course, this marketing content will be sent to you only if you have given your consent to this or it can be sent to you according to law. Of course, you can cancel your consent to receive the messages at any time by means of a "remove" message to the source from which you received the message, or to the email [email protected]
ADDITIONAL INSTRUCTIONS
78. Only the laws of the State of Israel will apply to this agreement. The exclusive place of jurisdiction for any matter related to this agreement and website use is in the competent courts of law in Jerusalem.
NARA HOTELS CANCELLATION POLICY
BOOKING CHANGE AND/OR CANCELLATION
79. In case of booking change and/or cancellation, the cancellation process and its execution will be subject to the Consumer Protection Law, 1981, including section 14(a) of the Consumer Protection Law and the Consumer Protection Regulations (Business Transaction Cancellation), 2010 (hereinafter: "Business Cancellation Regulations").
80. The cancellation notice must be sent within 14 days from the booking date and only 14 days that are not rest days before the booking implementation date.
81. Booking cancellation will be made only by written notice that will be delivered to the company by the user only (and not by any third party) in any of the ways detailed below:
81.1 By email at [email protected]
81.2 Through a dedicated link on the website
81.3 Orally - through the company's customer service center at +97246444445
81.4 By registered mail to the relevant hotel address
82. In the cancellation notice, the user's full name, identity card number and booking number must be indicated.
83. Booking cancellation involves payment of cancellation fees at a rate of 5% of the booking price or 100 NIS, whichever is lower.
84. For the avoidance of doubt, it is clarified that nothing in the instructions of this section above is intended to derogate from the website operator's right to claim its damages for improper booking cancellation and/or for any other act of the user contrary to the instructions of these T&Cs and any law instructions.
85. Insofar as there is a contradiction between this cancellation policy and the cancellation policy determined in the booking summary with the customer, the instruction in the policy determined in the final booking summary sent to the customer after booking will prevail.
GIFT VOUCHER PURCHASE
86. The T&Cs instructions regarding the possibility of website use and the instructions regarding bookings and their implementation will apply with necessary changes also regarding purchasing gift vouchers.
87. Gift Voucher definition
87.1. "Monetary Voucher" - A voucher with a specified monetary value purchased by the customer for his use or for transfer to a third party, which allows its holder to use it for accommodation needs from the chain in the amount accumulated in the voucher.
87.2. "Benefit Voucher" - A voucher purchased by the customer for his use or for transfer to a third party, which allows its holder to enjoy a specific and defined benefit provided by the chain.
88. The purchase of a vacation gift voucher will be subject to Israeli law instructions as well as relevant Consumer Protection Law instructions, including section 14z.
89. The voucher usage period will be two years from the purchase day. The last date appearing on the voucher refers to the last date the voucher can be redeemed and not the last date for making a booking through the voucher.
90. Voucher redemption will be according to the terms appearing in the business summary sent to the customer and subject to the availability of the requested services.
91. A benefit voucher can be redeemed only and exclusively in the hotels defined therein.
92. When making a spa treatment booking and/or accommodation through a voucher, the customer will be required to provide credit card details for security. In case of booking cancellation after the permitted cancellation date, payment regarding the cancellation will be by credit card and not through the voucher.
93. Monetary voucher redemption will be according to the list price determined at the time of booking for voucher redemption.
94. A booking will be complete and full only after the user has received a system notification confirming the booking accuracy on all its details and including the booking number.
95. The company will not be responsible in any case of voucher loss and/or its deletion and/or delivery of incorrect details for sending the voucher to third parties.
96. Voucher purchase cancellation will be possible within 14 days from the purchase day by means of a cancellation notice that will be sent in the manner mentioned above.
97. It is clarified that it is not possible to change the voucher type after its purchase.
98. Subject to law instructions, it is not possible to exchange and/or redeem and/or receive monetary surplus after using and/or ordering the benefit in the voucher.
Updated to: 22.09.2025
In effect from: 22.09.2025
