PRIVACY POLICY
*If any discrepancies, disparities or inconsistencies found in the English version of the Privacy Policy, please refer to the Hebrew document for clarification. You may find the Hebrew document at the following LINK.
PRIVACY POLICY
INFORMATION COLLECTION
1. For the purpose of system operation and adaptation and service improvement, and in accordance with the provisions of the Privacy Protection Law, 1981 (hereinafter: "Privacy Protection Law"), the relevant regulations, and any law provisions, the company collects certain personal data that may include, among other things, name, email address, electronic mail address, user's telephone number, identity card number, credit card details, and additional details provided by the user. Similarly, the company also collects technical data such as IP address, browser type, operating system, location from which the connection was made and the duration of the connection (hereinafter: "the Information" and/or "Personal Information"). The aforementioned information is stored on the company's secure and protected servers.
2. The company is authorized to change and update this privacy policy from time to time according to its absolute discretion without notice. The responsibility for recognizing changes made, if any, in the privacy policy is solely on the users.
INFORMED CONSENT FOR PERSONAL DATA TRANSFER
3. The basis for collection and processing of information by the company stems from your consent to contact the company in accordance with the company’s and/or website’s terms&conditions and in accordance with this privacy policy.
4. According to law, you are not obligated to provide personal information.
5. You hereby agree and declare that the personal information you provide to the company is given from your own free will and informed consent, so that we can provide you with the accommodation services and/or services provided by the, chain and you agree that we will keep the information you provided to us in an information database in accordance with the purposes for which it was detailed.
6. Insofar as you choose to not provide the required personal information and/or choose to delete it and/or choose that the company cease collecting and storing your personal information, you will not be able to book new reservations and/or fulfill bookings you have already made. As mentioned above, requests for monetary refunds and/or claims and/or lawsuits regarding receiving refunds for purchases made will not be accepted, except in accordance with the provisions of the terms of use agreement and as determined by law.
7. The company is the owner and holds exclusive control over the information database and it is possible to contact it in this matter through the chain's information protection officer at the email address [email protected].
USE OF COOKIES
8. The system uses and may use in the future information collection means that do not personally identify the user, such as Cookies, Facebook Pixel, Beacons and various other common and accepted means for the purpose of proper and shared operation, including to collect data about your use of it, to receive statistical information that does not personally identify you about your traffic in the system, for recurring advertising approaches to you, to adapt the system to your personal preferences, to adapt the offered products to your personal preferences, to eliminate the need to log your details repeatedly, and so on.
USE OF INFORMATION
9. The company will use the information according to this privacy policy and/or according to any law provisions and/or competent authority. Among other things, the company will be authorized to use the information we collect from you to provide the services you purchased from us, to maintain and improve the services, to contact you, in order to offer and adapt the services provided by the company according to your consent and for internal research and analysis purposes.
DIRECT ELECTRONIC MARKETING
10. The companyrequires and/or may occasionallyrequire to send you information about services and the offers available to you, as well as other advertising information of this company and/or companies associated with it and/or of its business partners (hereinafter: "Marketing Content") using electronic mail and/or short text messages ("SMS") and/or on social media and/or any other virtual means.
11. It is a given that this marketing content will be sent to you only if you have given your consent to this or it can be sent to you according to law. You can withdraw your consent to receive the messages at any time by sending a "remove" message to the source from which you received the message, or to the email box at [email protected].
INFORMATION SHARING
12. The company is authorized and may share the user's personal data with third parties in certain circumstances, including but not limited to in accordance with a judicial order, prevention of fraud and/or imminent damage, in performing actions by the user suspected of violating the agreement and/or performing actions harmful to third parties, and for securing our chain and services, or when your actions violate the terms of use. Similarly, the company will be authorized to do so during full merger and/or partial operational merger with a third party, and in such case, the third party will be obligated towards the user to keep the information in accordance with this privacy policy.
13. The hotel is authorized to disclose personal information and other information if it is found that the matter is necessary: (a) for compliance with law provisions; (b) for compliance with court instructions within the framework of legal proceedings; (c) for the purpose of responding to requests and approaches of public or governmental authorities; (d) for enforcement of the terms of use; (e) for protection of the hotel's business; (f) for protection of rights, privacy, security or property of the hotel and/or guests and/or users of the hotel's and/or chain's services; and (g) to enable the chain to act to receive remedies it is entitled to according to law and/or agreement and also to minimize its damages.
INFORMATION SECURITY
14. The company implements and operates updated and current systems and procedures for securing the information held by it, and this in accordance with the provisions of the Privacy Protection Law, relevant regulations and any law provisions. Indeed, these means significantly minimize the risk of unauthorized penetration into its information database, but of course they are not able to provide complete security against database breaches and information leaks. The company does not undertake that its servers will be absolutely secure against unauthorized access to the information stored in them. Insofar as such a breach has been carried out and there is concern that a large amount of information has been exposed (as opposed to minor incidents), the company will act to bring this fact to the user's knowledge to the best of its ability.
THIRD PARTY SERVICES
15. The company's software may link the user to third party websites and/or services that may also use "Cookies" files and/or store information. We are not responsible for the manner in which these third parties operate and/or for the privacy policies and/or working methods of these third party services, and we recommend that you read the privacy statements of each website that collects personal information from you.
RIGHT TO VIEW INFORMATION AND REMOVAL FROM DIRECT MARKETING LIST
16. The information will be kept in the company's registered information database and/or in the company's database in accordance with the provisions of the Privacy Protection Law and its regulations and will be updated and/or deleted in accordance with the relevant law provisions. In accordance with the provisions of the Privacy Protection Law, every person, by himself or through his authorized representative as detailed in the law, is entitled to view the personal information held in the information database. Anyone who viewed the relevant personal information for himself and found that it is not correct, complete, clear or updated is authorized to contact us with a request to correct and/or delete the information. This process is defined in the Privacy Protection Law in sections 13 and 14 as well as in the relevant regulations.
17. An application regarding the right of access and/or a request for deletion from the database will be submitted via email address [email protected].
18. Similarly, insofar as you have requested to view and/or remove your details from the direct marketing message recipients list, in accordance with your rights according to law, even after you registered for it, the company will act to the best of its ability to execute your request with reasonable speed, in existing circumstances.
CHANGE AND/OR UPDATE IN PRIVACY POLICY
19. The company reserves the right to change this privacy policy at any time. Insofar as the company makes substantial changes to this policy, the company may notify the user via our internet website, by email, and/or in any way determined by the company.
DATA PROTECTION OFFICER (DPO) - CONTACT
Contact Details for Privacy Matters
20. If you have questions regarding this privacy policy or in connection with the hotel's practice in privacy matters, as well as regarding applications related to viewing or correcting personal information in accordance with the provisions of sections 13 and 14 of the Privacy Protection Law - please contact by electronic mail [email protected]
Updated to: 27.03.2025
In effect from: 20.03.2025
*If any discrepancies, disparities or inconsistencies found in the English version of the Privacy Policy, please refer to the Hebrew document for clarification. You may find the Hebrew document at the following LINK.
PRIVACY POLICY
INFORMATION COLLECTION
1. For the purpose of system operation and adaptation and service improvement, and in accordance with the provisions of the Privacy Protection Law, 1981 (hereinafter: "Privacy Protection Law"), the relevant regulations, and any law provisions, the company collects certain personal data that may include, among other things, name, email address, electronic mail address, user's telephone number, identity card number, credit card details, and additional details provided by the user. Similarly, the company also collects technical data such as IP address, browser type, operating system, location from which the connection was made and the duration of the connection (hereinafter: "the Information" and/or "Personal Information"). The aforementioned information is stored on the company's secure and protected servers.
2. The company is authorized to change and update this privacy policy from time to time according to its absolute discretion without notice. The responsibility for recognizing changes made, if any, in the privacy policy is solely on the users.
INFORMED CONSENT FOR PERSONAL DATA TRANSFER
3. The basis for collection and processing of information by the company stems from your consent to contact the company in accordance with the company’s and/or website’s terms&conditions and in accordance with this privacy policy.
4. According to law, you are not obligated to provide personal information.
5. You hereby agree and declare that the personal information you provide to the company is given from your own free will and informed consent, so that we can provide you with the accommodation services and/or services provided by the, chain and you agree that we will keep the information you provided to us in an information database in accordance with the purposes for which it was detailed.
6. Insofar as you choose to not provide the required personal information and/or choose to delete it and/or choose that the company cease collecting and storing your personal information, you will not be able to book new reservations and/or fulfill bookings you have already made. As mentioned above, requests for monetary refunds and/or claims and/or lawsuits regarding receiving refunds for purchases made will not be accepted, except in accordance with the provisions of the terms of use agreement and as determined by law.
7. The company is the owner and holds exclusive control over the information database and it is possible to contact it in this matter through the chain's information protection officer at the email address [email protected].
USE OF COOKIES
8. The system uses and may use in the future information collection means that do not personally identify the user, such as Cookies, Facebook Pixel, Beacons and various other common and accepted means for the purpose of proper and shared operation, including to collect data about your use of it, to receive statistical information that does not personally identify you about your traffic in the system, for recurring advertising approaches to you, to adapt the system to your personal preferences, to adapt the offered products to your personal preferences, to eliminate the need to log your details repeatedly, and so on.
USE OF INFORMATION
9. The company will use the information according to this privacy policy and/or according to any law provisions and/or competent authority. Among other things, the company will be authorized to use the information we collect from you to provide the services you purchased from us, to maintain and improve the services, to contact you, in order to offer and adapt the services provided by the company according to your consent and for internal research and analysis purposes.
DIRECT ELECTRONIC MARKETING
10. The companyrequires and/or may occasionallyrequire to send you information about services and the offers available to you, as well as other advertising information of this company and/or companies associated with it and/or of its business partners (hereinafter: "Marketing Content") using electronic mail and/or short text messages ("SMS") and/or on social media and/or any other virtual means.
11. It is a given that this marketing content will be sent to you only if you have given your consent to this or it can be sent to you according to law. You can withdraw your consent to receive the messages at any time by sending a "remove" message to the source from which you received the message, or to the email box at [email protected].
INFORMATION SHARING
12. The company is authorized and may share the user's personal data with third parties in certain circumstances, including but not limited to in accordance with a judicial order, prevention of fraud and/or imminent damage, in performing actions by the user suspected of violating the agreement and/or performing actions harmful to third parties, and for securing our chain and services, or when your actions violate the terms of use. Similarly, the company will be authorized to do so during full merger and/or partial operational merger with a third party, and in such case, the third party will be obligated towards the user to keep the information in accordance with this privacy policy.
13. The hotel is authorized to disclose personal information and other information if it is found that the matter is necessary: (a) for compliance with law provisions; (b) for compliance with court instructions within the framework of legal proceedings; (c) for the purpose of responding to requests and approaches of public or governmental authorities; (d) for enforcement of the terms of use; (e) for protection of the hotel's business; (f) for protection of rights, privacy, security or property of the hotel and/or guests and/or users of the hotel's and/or chain's services; and (g) to enable the chain to act to receive remedies it is entitled to according to law and/or agreement and also to minimize its damages.
INFORMATION SECURITY
14. The company implements and operates updated and current systems and procedures for securing the information held by it, and this in accordance with the provisions of the Privacy Protection Law, relevant regulations and any law provisions. Indeed, these means significantly minimize the risk of unauthorized penetration into its information database, but of course they are not able to provide complete security against database breaches and information leaks. The company does not undertake that its servers will be absolutely secure against unauthorized access to the information stored in them. Insofar as such a breach has been carried out and there is concern that a large amount of information has been exposed (as opposed to minor incidents), the company will act to bring this fact to the user's knowledge to the best of its ability.
THIRD PARTY SERVICES
15. The company's software may link the user to third party websites and/or services that may also use "Cookies" files and/or store information. We are not responsible for the manner in which these third parties operate and/or for the privacy policies and/or working methods of these third party services, and we recommend that you read the privacy statements of each website that collects personal information from you.
RIGHT TO VIEW INFORMATION AND REMOVAL FROM DIRECT MARKETING LIST
16. The information will be kept in the company's registered information database and/or in the company's database in accordance with the provisions of the Privacy Protection Law and its regulations and will be updated and/or deleted in accordance with the relevant law provisions. In accordance with the provisions of the Privacy Protection Law, every person, by himself or through his authorized representative as detailed in the law, is entitled to view the personal information held in the information database. Anyone who viewed the relevant personal information for himself and found that it is not correct, complete, clear or updated is authorized to contact us with a request to correct and/or delete the information. This process is defined in the Privacy Protection Law in sections 13 and 14 as well as in the relevant regulations.
17. An application regarding the right of access and/or a request for deletion from the database will be submitted via email address [email protected].
18. Similarly, insofar as you have requested to view and/or remove your details from the direct marketing message recipients list, in accordance with your rights according to law, even after you registered for it, the company will act to the best of its ability to execute your request with reasonable speed, in existing circumstances.
CHANGE AND/OR UPDATE IN PRIVACY POLICY
19. The company reserves the right to change this privacy policy at any time. Insofar as the company makes substantial changes to this policy, the company may notify the user via our internet website, by email, and/or in any way determined by the company.
DATA PROTECTION OFFICER (DPO) - CONTACT
Contact Details for Privacy Matters
20. If you have questions regarding this privacy policy or in connection with the hotel's practice in privacy matters, as well as regarding applications related to viewing or correcting personal information in accordance with the provisions of sections 13 and 14 of the Privacy Protection Law - please contact by electronic mail [email protected]
Updated to: 27.03.2025
In effect from: 20.03.2025
